Refund Policy
Effective Date: 2-5-2025
At Rafat International, we are committed to providing high-quality leather products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
Time Frame: The refund request must be made within 7 days from the date of delivery.
Condition of Product: The product must be unused, unworn, unwashed, and in the same condition as when you received it.
Packaging: The product must be returned in its original packaging with all original tags and labels intact.
Proof of Purchase: A receipt or proof of purchase is required.
Please note: Customized or personalized items are not eligible for a refund unless they arrive damaged or defective.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products.
Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Items that have been used, damaged, or altered in any way.
3. Return Process
To initiate a return:
Contact Us: Reach out to our customer service team at [Insert Contact Email] within the eligible return period.
Provide Information: Include your order number, reason for return, and any supporting documentation or photos if applicable.
Return Authorization: Upon approval, you will receive instructions for returning the product.
Please note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive and inspect the returned product:
Approval: If the return is approved, a refund will be processed to your original method of payment.
Time Frame: Refunds will typically be processed within 5 business days.
Partial Refunds: In some cases, partial refunds may be granted if the product shows signs of use or damage.
Please note: Shipping charges are non-refundable.
5. Exchanges
If you wish to exchange a product for a different size or color:
Eligibility: The exchange must be requested within the eligible return period.
Condition: The product must meet the same condition requirements as a return.
Availability: Exchanges are subject to product availability.
If the desired product is unavailable, a refund will be issued instead.
6. Damaged or Defective Products
If you receive a damaged or defective product:
Notification: Contact us within 7 days of receiving the product.
Documentation: Provide photos or videos of the damage or defect.
Resolution: We will offer a replacement, repair, or refund as appropriate.
In cases of damaged or defective products, return shipping costs will be covered by Rafat International.
7. Contact Information
For any questions or to initiate a return or refund, please contact us at:
- 786/A2 Ganga Vihar KDA Colony Jajmau Kanpur 208010
- +91-9696142288
- +91-7860352708
- rafat.international01@gmail.com
- rafatmanzoor@ymail.com
